FAQs.

We’re based in Bristol, so the majority of our works are in Bristol & Bath. However, we manage contracts from Cardiff to Reading, so it’s always worth getting in touch to see if we can be of service!

Absolutely not! We use professional products you can’t buy in supermarkets, so each of our cleaners will arrive fully-equipped to tackle the task at hand. This ensures you get the best results possible and helps to reduce our environmental impact by continually reusing containers.

Unfortunately not! We do however offer one-off light and end of tenancy (deep) cleaning. Check out our services page for more information on these.

The vast majority of carpets we clean will be dry within just 30 minutes! However, it is sometimes necessary to use more thorough cleaning methods, in which case carpets can take a few hours to dry. So if dry times are important to you, please let a member of our team know when making your booking!

This is a process designed to take a property from a ‘lived in’ state, to one which a new resident would be happy to move into. When people move out, their deposit is used to bring the property back up to the standard which they received it in. If your property is unclean, your landlord or property manager will have to arrange for a company to clean the property professionally, deducting this from your deposit. It’s therefore always best to arrange this clean yourself, prior to moving out, and then present our invoice as proof of professional cleaning. This way you know exactly what you’ll be charged and won’t take a sudden hit on your deposit.

This is a tricky one to answer because every property is different, some rooms take 20 minutes, others take 2 hours. But we’ll provide you with a rough estimate when we’re building your quotation. If this estimate is too long, wherever possible we’ll simply assign more cleaners to the task until it fits within your timeframe!

We never want our customers to pay for any aspect of our service which they don’t need. This often happens with online bookings as it’s difficult to determine exactly what needs doing. That’s why we handle each booking personally. Simply fill out our enquiry form here and we’ll do the rest!

Yes absolutely, if you mention this to our team when making the booking, we’ll be sure to send photographs following the clean, along with any other information you require.

It’s a big deal letting a stranger into your home or office, so we’ll always understand if you’d like to be present for the clean. However we find that our teams can work more efficiently if the property is empty and we offer a fully insured key collection and return service at no additional charge. So if you’re busy elsewhere, please rest assured that we have everything in hand!

No, absolutely not! We always tailor our service to suit your needs. Whether that’s a one-off or a daily clean, we’ve got you covered. But of course, there are usually savings available for long-term contracts, so this might be worth considering!

We would like to think so. We aren’t the type of business that pays minimum wage and expects 50 hour weeks. Our cleaners have total flexibility to work as and when they like and we treat everyone like part of the family. If you’d like to work with us please get in touch here

Everybody needs a holiday. Especially after the year that we have all had. If your regular cleaner isn’t able to make a scheduled appointment we will arrange a replacement for you.

Yes of course. In fact, most of our customers do. Whether it be the keys to your office block, hotel, or studio apartment, we will look after your keys safely and securely.

We have a very comprehensive insurance policy covering up to £5 million. I know it can be a little daunting letting people into your home/office but this cover is there to make it as risk-free as possible for our customers. Our customers mean the world to us and to date we haven’t needed to use this but rest assured we will rectify any issues, that may arise, as a matter of urgency.

We can take payments via BACs, debit, or credit cards. You can also pay cash if you like. It’s completely up to you.

At Scrubbles, we offer a complete service that goes beyond cleaning. Should you require it, we can replenish things such as paper towels, big bags, soap dispensers and even hand-sanitisation stations throughout your office. This way you never have to worry about running out of those essential items, and can focus fully on running your business!

Yes, we do. We work with businesses, hotels & schools across the South West providing everything from emergency spill cleaning to regular refresh cleaning that keeps carpets looking their best. Find out more about this here.

Of course, we understand that our clients lead busy lives and can’t always book cleaning within the standard 9-5. This is why we offer both commercial and property cleaning out of hours wherever necessary.

Not at all, but they do need to be mentioned when making your enquiry. This is to ensure that you’re completely satisfied with the results of your clean and we bring all the necessary equipment to get the job done!

This is not common for us, but we’re all human and mistakes are bound to be made at some point. If for any reason, you’re not completely satisfied with our service please contact us immediately via our office number (0117 298 0552) or by emailing hello@scrubbles.co.uk. This will become our top priority and we’ll do everything in our power to ensure that things are put right.